Privacy Policy

Last Updated: August 26, 2026

Optimal Health Medical Center (“Optimal Health,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide when you visit our website at www.optimalhealthmc.com.

This Privacy Policy explains how we collect, use, and protect information submitted through our website, including information submitted through our general Contact and Outreach forms.

This Privacy Policy applies to information collected through our website and related digital communications. It does not replace our separate Notice of Privacy Practices, which describes how protected health information may be used and disclosed in connection with healthcare services.

Information We Collect

When you voluntarily submit information through our website, including our Contact or Outreach forms, we may collect information such as:

Name
Email address
Phone number
Information included in your message or inquiry
Communication preferences
SMS/text messaging consent or opt-in information

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

Please Do Not Submit Sensitive Health Information

Our general Contact and Outreach forms are intended for general questions, requests, and communications.

Please do not submit medical records, diagnoses, symptoms, treatment information, insurance information, Social Security numbers, or other sensitive health information through a general website contact form.

If you need to communicate sensitive health information, please use a communication method specifically provided by Optimal Health Medical Center for that purpose.

How We Use Information

Information submitted through our website may be used to:

Respond to your questions or inquiries
Provide information you have requested
Follow up regarding your inquiry or request
Provide information about Optimal Health Medical Center
Communicate information about our services, programs, resources, events, and community offerings
Send email communications when appropriate
Send SMS/text messages when you have provided the required consent
Maintain and manage communication preferences
Improve our website, communications, and services
Protect the security and integrity of our website and systems
Comply with applicable laws and legal requirements

We do not use information collected through a general contact form to provide medical advice or establish a provider-patient relationship.

Contact Forms and GoHighLevel

Our website’s Contact and Outreach forms may be integrated with third-party technology and communication platforms, including GoHighLevel, to help us receive, organize, and respond to inquiries and manage email and SMS communications.

When you submit information through one of these forms, the information you provide may be transmitted to and stored or processed through these service providers on our behalf.

These providers may process information only as reasonably necessary to provide the services we use them for, such as managing inquiries and facilitating email and SMS communications.

SMS/Text Messaging Privacy

If you choose to receive text messages from Optimal Health Medical Center, we may collect your mobile phone number and information documenting your SMS/text messaging consent or opt-in.

No Sale or Sharing of SMS Opt-In Information

Optimal Health Medical Center does not sell, rent, or share your mobile phone number or SMS/text messaging opt-in information with third parties or affiliates for their own marketing or promotional purposes.

Your SMS consent information will not be used to authorize another company to send you its own marketing or promotional text messages.

We may share information with technology and service providers that assist us with sending and managing communications on our behalf. These providers may process your information as necessary to provide services to Optimal Health Medical Center but are not authorized to use your mobile phone number or SMS opt-in information for their own independent marketing purposes.

Your consent to receive SMS messages is not a condition of receiving healthcare services or other services from Optimal Health Medical Center.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a text message. You may also contact us using the information provided in this Privacy Policy for assistance with your communication preferences.

Email Communications

If you provide your email address through our Contact or Outreach forms, we may use it to respond to your inquiry and provide information you have requested.

Where appropriate and permitted by law, we may also send information regarding Optimal Health Medical Center’s services, programs, resources, events, or community offerings.

You may unsubscribe from promotional email communications at any time by using the unsubscribe instructions included in the email or by contacting us directly.

How We Share Information

We do not sell or rent your personal information.

We may share information in the following limited circumstances:

Service Providers

We may use trusted third-party service providers to support our website and communications. These providers may include:

Website hosting providers
Customer relationship management platforms
Email and SMS communication platforms
Website analytics providers
Technology and security providers
Other vendors that assist with website or business operations

These providers may have access to information only as reasonably necessary to perform services on our behalf.

We do not authorize these providers to sell your personal information or use your SMS opt-in information for their own independent marketing purposes.

Legal Requirements

We may disclose information when required or permitted by applicable law, regulation, court order, subpoena, or other legal process.

We may also disclose information when reasonably necessary to protect the rights, safety, property, or security of Optimal Health Medical Center, our website visitors, employees, or others.

Cookies and Website Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to help us operate and improve our website and understand how visitors use it.

These technologies may collect information such as browser type, device type, pages visited, referring websites, and general website activity.

Some third-party service providers may use cookies or similar technologies when providing services to us.

You may be able to control or disable certain cookies through your internet browser settings. Disabling cookies may affect certain website functionality.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or other online services.

Once you leave the Optimal Health Medical Center website, the privacy practices of the third-party website will apply.

We are not responsible for the privacy or security practices of third-party websites.

We encourage you to review the privacy policies of any third-party website before submitting personal information.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through our website against unauthorized access, use, alteration, disclosure, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Your Privacy Choices

Depending on applicable law and the information involved, you may contact us to:

Ask what personal information we maintain about you
Request correction of inaccurate information
Request deletion of information, subject to applicable legal requirements
Opt out of email communications
Opt out of SMS/text communications
Withdraw consent where applicable
Ask questions about our privacy practices
Submit a privacy-related concern

To make a privacy request, contact us using the information provided below.

Children’s Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information directly from children without appropriate parental or guardian involvement.

If we learn that we have collected personal information from a child in a manner that violates applicable law, we will take reasonable steps to address the information appropriately.

Healthcare Information and HIPAA

Optimal Health Medical Center may provide healthcare services that are subject to federal and state privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”).

This Website Privacy Policy addresses information collected through our website and general digital communications.

Our separate Notice of Privacy Practices explains how protected health information may be used and disclosed in connection with healthcare services and describes applicable patient privacy rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices, or applicable laws.

When we make material changes, we will update the “Last Updated” date at the top of this Privacy Policy and provide additional notice when required by law.

We encourage you to review this Privacy Policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Optimal Health Medical Center
Email: info@optimalhealthmc.com
Website: www.optimalhealthmc.com

If you believe your privacy has been violated or that we have not adequately addressed a privacy concern, please contact us using the information above.